Automate Your Review Collection Process
You’ve claimed and updated your Google Business Profile, and inquiries about your products and services are growing. Now, it’s time to collect customer reviews. Our platform automates this process, making it easy to gather reviews with just a few clicks.
Why Gather Reviews?
Improve online visibility
Consistent positive reviews help you rank higher on search engines like Google, making it easier for potential customers to find your business.
Minimise the impact of negative reviews
Timely responses and resolutions can turn complaints into opportunities for improvement and demonstrate your commitment to customer satisfaction.
Build a community of satisfied, repeat customers
Engage with customers on review sites, learn from their feedback, and plan your next business moves.
Streamline review generation
Quickly upload customer information and request reviews with automated follow-up messages to collect valuable insights from real customers.
The Numbers Don't Lie
In a survey done by Capterra, 56% of respondents claimed to have left an online review because the seller simply asked them to, and the remaining 44% of online reviews were given by customers without any kind of prompt.
76% of customers prefer detailed, written reviews over 5 star ratings.
32% of customers would only acknowledge or have confidence in reviews made in the last three months.
Gather Reviews Your Way
We offer two methods to help you collect reviews. Use one or both to maximise your chances of receiving positive feedback:
1) Personalised Emails: After a service or purchase, our system sends branded emails designed to encourage customers to leave a review.
2) In-Store Collection
Capture reviews at the point of sale using QR codes or flyers, capitalising on the feel-good hormones released during shopping experiences.
The Stats don't lie
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The latest research showcases just how crucial online reputation is for consumers: 97% search online to find local businesses and 95% of consumers read online reviews for local businesses. This just shows how integral online search and reputation management are to the modern consumer’s buying journey.
56% of respondents
56% of respondents claimed to have left an online review because the seller simply asked them to
20 Reviews
Each company, business, or service needs at least 20 reviews to attract new customers from the review alone
85% of consumers
85% of consumers trust online reviews as much as a personal recommendation
Improve Your Reviews On
Yelp
Foursquare
Cylex
Tripadvisor
Trustpilot
OpenTable
Houzz
Brown Book
Dlook
True Local
FAQs
Any feedback – even negative ones, are an inevitable part any business, exposing the areas you need to improve on.
It’s important to respond to negative reviews professionally and calmly. Acknowledge the customer’s concerns, apologize for any issues, and offer solutions or alternatives to make it right.
Ready to Start Collecting Reviews for Your Business?
If you have more questions or want to see our platform in action, join a demo today!
